Website accessibility

Our commitment

Hotel Austria S.R.L. wants the www.hotelaustria.it website and online booking to be easy for everyone to use, including with a keyboard, a screen reader, zoom or reduced motion, in line with Italian Legislative Decree No. 82 of 27 May 2022 (European Accessibility Act), to the extent that it applies to our service.

The service and how it works

The site presents the hotel, its rooms and its services in six languages: Italian, English, German, Slovenian, Polish and Hungarian. You can:

• book online: the ‘Book’ button opens the booking system with your dates and guests already filled in;
• ask about availability using the form, which opens your email app with the message already written (you can also write to us directly at info@hotelaustria.it);
• call us on +39 0421 81341 or send us a message on WhatsApp;
• use the ‘Plan your holiday’ assistant, which puts together a day-by-day itinerary.

Compliance status

The applicable requirements are those of Annex I to Legislative Decree 82/2022 for services and for e-commerce. The reference technical standard is the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as incorporated into the European standard EN 301 549 V3.2.1. The pages of this site meet the criteria in the checks described below; the service as a whole is partially compliant, because online booking goes through a third-party system that we have not yet been able to check (see ‘Known limitations and alternatives’).

What we have done

• Headings and page areas in a logical order, with a link to skip to the content.
• Menu, gallery, calendar, chat and pop-up windows that can be used from the keyboard, with the focus indicator always visible.
• Alternative text for photos, and clear labels and error messages in forms.
• Text contrast checked; pages readable with zoom up to 400% and on screens 320 pixels wide.
• Reduced motion when you ask for it in your device settings; the photo slideshow on the home page can be paused.
• The language of each page is declared, so screen readers pronounce it correctly.
• The cookie banner and preferences can be used from the keyboard and with screen readers.

How we checked it

Last checked: 10 November 2026, by the studio that built the site, with automated tests on every page in every language and manual tests: keyboard navigation, zoom, reduced motion, and the Chrome and Safari browsers. We repeat the checks after every major change and at least once a year, and we keep a record of the results.

Known limitations and alternatives

• The online booking system is provided by SGS Hospitality and is not built by us: we have not yet been able to check its accessibility. If you have any difficulty, you can book by phone, by email or with the request form.
• The Google map is an external service: the hotel’s address and directions for getting here are always given in the text as well, with a link to Google Maps.
• The translations of the terms and conditions are provided for your convenience: the Italian text is the binding version.

No add-on tools and no tracking

We do not use ‘accessibility’ widgets or toolbars overlaid on the site: accessibility is built into the code of the pages. We do not collect any information about the assistive technologies or accessibility settings you use.

Accessibility at the hotel

To find out what the hotel is like for guests with accessibility needs (entrance, lift, rooms and bathrooms, beach), call or write to us: we will give you precise information, verbally or in writing, before you book.

Report a problem

If any part of the site is not accessible to you, write to us at info@hotelaustria.it or call +39 0421 81341: we will give you the same information in another way, fix the problem and reply to you within 30 days.

Complaints

You can also lodge a complaint with the Agenzia per l’Italia Digitale (AgID, the Agency for Digital Italy), the authority that oversees the accessibility of services, at segnalazioni.agid.gov.it (opens in a new tab): to log in, you need SPID or CIE (the Italian public digital identity or electronic identity card). For this reason, if you live abroad, write to us first: we will reply to you ourselves.