Privacy
Privacy policy
Who processes your data when you visit the site, ask us about availability or book, for what purposes and with what rights.
At a glance
- No profiling cookies and no advertising.
- The request form opens your email app: no data passes through a server of ours.
- The ‘Plan your holiday’ assistant works in your browser.
- You can view, correct or delete your data whenever you like.
Last updated:
Who the data controller is
The data controller is Hotel Austria S.R.L., Via della Serenissima, 15 – 30021 Caorle (VE), Italy, VAT number and tax code 05013740278. For any questions about your data, write to info@hotelaustria.it or call +39 0421 81341.
Cookies and browser storage
We only use technical tools: they remember your language, your cookie choice and, if you use ‘Plan your holiday’, your itinerary. They stay on your device and are not sent to us. The other services (Google Maps) are only switched on with your consent. All the details are in the cookie policy.
When you ask us about availability or contact us
If you fill in the ‘Request availability’ form, write to us, call us or send us a message on WhatsApp, we process the data you give us: full name, email, phone number, dates, number of adults and children, preferred room and message. We only need it to reply to you and to prepare a proposal for your stay. Legal basis: pre-contractual steps taken at your request (Article 6(1)(b) GDPR); that is why we do not ask for your consent. Name, email and dates are required so that we can reply to you; the other data is optional.
The site’s form does not send your data to a server of ours: it opens your email app with the message already written, and the request only reaches us when you press Send, like an ordinary email.
Please do not enter data that is not needed, especially health data: if you have a particular need, just mention it and we will discuss it with you in person. If you write to us on WhatsApp, the service is provided by WhatsApp Ireland Limited under its own privacy policy; you can always choose email or phone instead.
When you book
The ‘Book’ button opens the online booking system used by the hotel, provided by SGS Hospitality S.r.l., Piazza Brescia 5, 30016 Jesolo (VE). The data you enter there (guest details, dates, contact details and any payment details) is used to conclude and perform the contract for your stay (Article 6(1)(b) GDPR) and to comply with the hotel’s legal obligations, for example tax and public security obligations (Article 6(1)(c) GDPR). For this data too, the controller is Hotel Austria S.R.L. and this privacy policy applies.
The ‘Plan your holiday’ assistant
The assistant and the planner work entirely in your browser, with answers prepared by the hotel: they are not a person and do not use artificial intelligence. The questions you type and the itinerary you create are not sent to us or to anyone else.
The conversation stays in the browser tab until you close it; the itinerary stays on your device for 120 days or until you press ‘Start again’. Do not write personal data in the chat: to book, or for requests that concern you, use the form, email or phone.
Google Maps (only with your consent)
The interactive map on the Home, Contact and Caorle pages is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. It only loads if you switch it on, from the banner, from the cookie preferences or with the ‘Load the map’ button: at that point Google receives your IP address and may use its own cookies, including for its own purposes, for which it is an independent controller. Legal basis: your consent (Article 6(1)(a) GDPR; Article 122 of the Codice privacy, the Italian Personal Data Protection Code), which you can withdraw at any time in the cookie preferences. Google’s privacy policy: policies.google.com/privacy (opens in a new tab).
Links to other sites
The site contains links to third-party services: the online booking system, WhatsApp, Facebook and Google Maps. When you open them, the privacy policies of whoever runs them apply; until then, they receive nothing from this site.
Who receives the data
Data is processed by hotel staff who are authorised and instructed to do so. The providers of the services we use may process it on our behalf, as processors (Article 28 GDPR): website hosting (Vercel Inc.), email, the booking system (SGS Hospitality), and IT and administrative services. We only disclose it to the authorities where the law provides for this. We do not sell data or disseminate it. The up-to-date list of providers is available on request.
Data outside the European Union
Vercel Inc. is based in the United States, so technical browsing data may be processed in the USA. The transfer is based on the European Commission’s adequacy decision of 10 July 2023 on the EU-U.S. Data Privacy Framework, in which Vercel participates, and on the standard contractual clauses approved by the Commission (Articles 45 and 46 GDPR). Google LLC participates in the same Data Privacy Framework, which also applies when you load the map. If you use WhatsApp, the rules of its provider apply.
How long we keep data
- Availability requests and messages: for the time needed to reply to you and, if no booking follows, for no more than 12 months.
- Bookings: for the duration of the contract; tax and accounting records for 10 years, as required by law (Article 2220 of the Codice civile, the Italian Civil Code).
- Technical browsing data: for the time technically required by the hosting provider.
- Cookie choices: 6 months. Other data saved in your browser stays on your device, and you can delete it whenever you like.
Your rights
You can ask us at any time for access to your data, for its correction or erasure, for restriction of its processing or to receive it in a commonly used format (portability), and you can object to processing based on our legitimate interest (Articles 15–22 GDPR). If you have given consent, you can withdraw it whenever you like, without affecting processing already carried out. Write to info@hotelaustria.it: we will reply within one month.
If you believe that the processing of your data infringes the GDPR, you can lodge a complaint with the Garante per la protezione dei dati personali (the Italian Data Protection Authority, www.garanteprivacy.it (opens in a new tab)) or with the supervisory authority of the country where you live or work.
No automated decisions
We do not make decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly affect you (Article 22 GDPR).
Children
The site is not aimed at children under the age of 14. For services that require consent, children under 14 need the consent of whoever holds parental responsibility (Article 2-quinquies of the Codice privacy).
Changes to this policy
We may update this policy, for example if the services we use change: the date of the latest version is shown on this page. Last updated: 10 November 2026.